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Angle Auto Finance, one of Australia’s largest auto financiers, identified the need to modernise its sales and dealership onboarding processes. Angle Auto’s leadership understands that current processes and systems are not aligned with their vision for future growth. To support their digital transformation, Angle Auto partnered with ITKnocks to replace disconnected, outdated systems with a single, streamlined Microsoft-powered solution.
ITKnocks partnered with Angle Auto Finance to address challenges caused by disconnected systems and duplicated data across multiple platforms. Through a comprehensive discovery process, ITKnocks identified critical inefficiencies and recommended a digital transformation. To resolve these issues, ITKnocks implemented a unified solution powered by Microsoft Business Applications. By leveraging Dynamics 365 Sales, Customer Service, and Customer Journeys (Marketing), along with Azure Data Factory pipelines and integration services, ITKnocks enabled secure, real-time data synchronisation based on Zero-Trust principles.
ITKnocks worked closely with Angle Auto Finance to lead a comprehensive discovery phase, identifying key challenges and opportunities to enhance their end-to-end customer experience. Through in-depth stakeholder interviews and interactive workshops, our team gained valuable insights into their business processes, pain points, and digital maturity. At the conclusion of this phase, we delivered detailed artefacts highlighting actionable insights and a prioritised roadmap of solutions, empowering Angle Auto Finance to make informed, strategic decisions.
Following the discovery phase, ITKnocks implemented Microsoft Dynamics 365 CE (Sales, Customer Service, and Customer Journeys (Marketing)) and Power Platform to drive Angle Auto Finance’s digital transformation. This solution optimized sales processes, automated workflows for business managers, and streamlined dealership onboarding. Customer service operations were enhanced through automated request handling and seamless integration with Amazon Connect, delivering a more efficient, responsive experience for both customers and service agents.
Angle Auto Finance encountered challenges in migrating data from their internal FIS system to Microsoft Dynamics 365. ITKnocks designed a robust data migration strategy to ensure data integrity, consistency and minimal downtime during the transition. Leveraging Azure Data Factory pipelines and custom SQL scripts, ITKnocks enabled a seamless and secure data transfer, mapping and transforming legacy data to align with the Dynamics 365 schema. This approach preserved critical historical records, improved data accessibility, and empowered a 360-degree view of customer interactions.
Another key challenge was synchronising critical data with Angle Auto Finance’s on-premises financial system (FIS), securing document storage, and managing electronic signatures. ITKnocks delivered an integrated solution using Microsoft Azure infrastructure to enable real-time data synchronisation across platforms. A secure document repository was established with encrypted access to sensitive files, and DocuSign was seamlessly integrated to support secure electronic signature management. This end-to-end solution streamlined data management, enhanced workflow automation, and strengthened security, creating a fully integrated digital ecosystem for Angle Auto Finance.
Angle Auto Finance faced inefficiencies in sales and dealership onboarding due to outdated and disconnected systems. These legacy processes created data silos, limited visibility across operations, and slowed down key workflows, ultimately impacting both customer and dealer experiences. Recognising that this approach was no longer sustainable, leadership acknowledged the need for a strategic transformation to support their vision of becoming a future-ready, customer-focused organisation.
ITKnocks partnered with Angle Auto Finance to design a modern, scalable solution that replaced outdated processes with a unified, Microsoft-powered system. By leveraging Dynamics 365 and Power Platform, ITKnocks integrated key workflows, improved data accuracy, and enhanced operational efficiency. This centralised platform streamlined sales operations and dealership onboarding, empowering Angle Auto Finance to achieve its growth and elevate the customer experience.
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