Tailored support services for diverse
technical and functional needs
Managed Services
Select the optimal support solutions for your organization, covering Power Platform, Dynamics 365, including Customer Engagement apps, Finops, and other Microsoft technologies.
Enhance and maintain your digital investments starting today.
Why ITKnocks?
ITKnocks’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. ITKnocks offer flexible agreements which are dependent on customers’ requirements and business needs. A dedicated/shared set of ITKnocks’s consultants will be assigned to work within agreed SLAs depending on customer needs.
Ad-hoc Support
No fixed monthly contract; opt for pre-paid support hours for on-demand assistance. Kindly fill in the contact form to get in touch with our talented consultants.
Kindly reach out to us if we are unable to identify any issues in the records. If the issue has been resolved, please inform us so that we can proceed with closing the ticket.
Managed Services Support Options
Get on-demand M365 support with ITKnocks managed support agreement. We offer Service Level Agreements and a skilled support team at a fixed monthly rate. Services include proactive monitoring, patching, upgrades, enhancements, and quality level 2 and 3 issue resolution. From front-end functionality support to complex issue resolution, we’ve got you covered.
| Quick Start Options | Premium | Standard | Lite Support |
| Financials | AU$ 18,000/- per month | AU$ 10,000/- per month | AU$ 5,000/- per month |
| Minimum Term | 1 year | 1 year | 1 year |
| Support coverage hours per month (not rollover) only support tickets | 40 hours/week | 20 hours/week | 20 hours/week |
| Application development hours; allocation per month; Enhancement tickets | 100 hours per month | 50 hours per month | 20 hours per month |
| SLA | |||
| Priority | Response Time | Response Time | Response Time |
| 1 | 1 Business hour | 3 Business hour | 3 Business hour |
| 2 | 2 Business hour | 6 Business hour | 6 Business hour |
| 3 | 1 Business day | 2 Business day | 1 Business day |
| 4 | 2 Business day | 1 Business day | 2 Business day |
| Support Channels | |||
| Email Support | ✓ | ✓ | ✓ |
| Portal Support | ✓ | ✓ | ✓ |
| Phone Support | ✓ | ✓ | ✓ |
| ✓ | |||
| Indicative Team Avaialabilty | Dedicated Support Team | Dedicated Support Team | Shared Support Team |
| Indicative Resource Avaialabilty | Onsite/Offsite Consultant | Onsite/Offsite Consultant | Onsite/Offsite Consultant |
| Included Services | |||
| Breakfix / Service Incident Resolution only | |||
| Minor Changes / Config / Setups | ✓ | ||
| General Inquiries | ✓ | ✓ | |
| System Consultation | ✓ | ||
| Reporting Requirement Services | ✓ | ✓ | |
| Dynamics 365 and Power Platform Major Release High Level Impact Analysis | ✓ | ✓ | ✓ |
| Status Review | Weekly | Monthly | Monthly |
| Application Enhancement | 5 days (development/implementation) | 5 days (development/implementation) | 3 days (development/implementation) |
| Supported Technology | MS Dynamics 365 Power Platform Power BI | MS Dynamics 365 Power Platform Power BI | MS Dynamics 365 Power Platform Power BI |
| Other Services will be available upon request | |||
| Customer Success Manager | Financials will be available on request | ||
| Technical Advisory | Financials will be available on request | ||
| Analysis & design | Financials will be available on request | ||
| Training | Financials will be available on request | ||
Let's Shape the Future Together!
Ready to shape the future of your business? Connect with ITKnocks, your catalyst for innovation. Let’s collaborate and transform possibilities into reality. Contact us, and let the possibilities unfold!
