Tailored support services for diverse
technical and functional needs

Managed Services

Select the optimal support solutions for your organization, covering Power Platform, Dynamics 365, including Customer Engagement apps, Finops, and other Microsoft technologies.

Enhance and maintain your digital investments starting today.

Why ITKnocks?

ITKnocks’s Managed Services help develop and maintain Microsoft solutions deployed in organisations. ITKnocks offer flexible agreements which are dependent on customers’ requirements and business needs. A dedicated/shared set of ITKnocks’s consultants will be assigned to work within agreed SLAs depending on customer needs.

Ad-hoc Support​

No fixed monthly contract; opt for pre-paid support hours for on-demand assistance. Kindly fill in the contact form to get in touch with our talented consultants.

Kindly reach out to us if we are unable to identify any issues in the records. If the issue has been resolved, please inform us so that we can proceed with closing the ticket.

Managed Services Support Options

Get on-demand M365 support with ITKnocks managed support agreement. We offer Service Level Agreements and a skilled support team at a fixed monthly rate. Services include proactive monitoring, patching, upgrades, enhancements, and quality level 2 and 3 issue resolution. From front-end functionality support to complex issue resolution, we’ve got you covered.

Quick Start OptionsPremiumStandardLite Support
FinancialsAU$ 18,000/- per monthAU$ 10,000/- per monthAU$ 5,000/- per month
Minimum Term1 year1 year1 year
Support coverage hours per month (not rollover) only support tickets40 hours/week20 hours/week20 hours/week
Application development hours; allocation per month; Enhancement tickets100 hours per month50 hours per month20 hours per month
PriorityResponse TimeResponse TimeResponse Time
11 Business hour3 Business hour3 Business hour
22 Business hour6 Business hour6 Business hour
31 Business day2 Business day1 Business day
42 Business day1 Business day2 Business day
Support Channels
Email Support
Portal Support
Phone Support
Indicative Team AvaialabiltyDedicated Support TeamDedicated Support TeamShared Support Team
Indicative Resource AvaialabiltyOnsite/Offsite ConsultantOnsite/Offsite ConsultantOnsite/Offsite Consultant
Included Services
Breakfix / Service Incident Resolution only
Minor Changes / Config / Setups
General Inquiries
System Consultation
Reporting Requirement Services
Dynamics 365 and Power Platform Major Release High Level Impact Analysis
Status ReviewWeeklyMonthlyMonthly
Application Enhancement5 days (development/implementation)5 days (development/implementation)3 days (development/implementation)
Supported TechnologyMS Dynamics 365 Power Platform Power BIMS Dynamics 365 Power Platform Power BIMS Dynamics 365 Power Platform Power BI
Other Services will be available upon request
Customer Success ManagerFinancials will be available on request
Technical AdvisoryFinancials will be available on request
Analysis & designFinancials will be available on request
TrainingFinancials will be available on request

Let's Shape the Future Together!

Ready to shape the future of your business? Connect with ITKnocks, your catalyst for innovation. Let’s collaborate and transform possibilities into reality. Contact us, and let the possibilities unfold!