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Choose the Right Microsoft Support Solutions with ITKnocks
Optimize, enhance, and maintain your digital investments with our comprehensive Microsoft support solutions. From Power Platform and Dynamics 365 Customer Engagement to FinOps, ITKnocks ensures your business leverages the full potential of Microsoft technologies.
Let us help you streamline operations and achieve lasting success with tailored support solutions.
ITKnocks Managed Services offer tailored support for the development and maintenance of Microsoft solutions, customized to meet your organization’s specific needs. Whether you require dedicated or shared consultants, we provide flexible agreements and ensure consistent support under agreed SLAs, helping your business run smoothly and efficiently.
Partner with ITKnocks to optimize your Microsoft solutions and achieve operational excellence.
Need support without the commitment of a fixed monthly contract? ITKnocks offers pre-paid support hours, giving you the flexibility to access expert help as needed. Simply fill out our contact form to connect with our experienced consultants and get the assistance you need, on your terms.
With our M365 Managed Support Agreement, you get proactive monitoring, patching, upgrades, enhancements, and expert issue resolution, all at a fixed monthly rate. From front-end functionality to complex troubleshooting, ITKnocks ensures smooth operations with top-tier level 2 and 3 support.
| Quick Start Options | Premium | Standard | Life Support |
| Financials | AU$ 18,000/- per month | AU$ 10,000/- per month | AU$ 5,000/- per month |
| Minimum Term | 1 Year | 1 Year | 1 Year |
| Support coverage hours per month (not rollover) only support tickets | 40 hours/week | 20 hours/week | 20 hours/week |
| Application development hours; allocation per month; Enhancement tickets | 100 hours per month | 50 hours per month | 20 hours per month |
| SLA | |||
| Priority | Response Time | Response Time | Response Time |
| 1 | 1 Business hour | 3 Business hour | 3 Business hour |
| 2 | 2 Business hour | 6 Business hour | 6 Business hour |
| 3 | 1 Business day | 2 Business day | 1 Business day |
| 4 | 2 Business day | 1 Business day | 2 Business day |
| Support Channels | |||
| Email Support | ✓ | ✓ | ✓ |
| Portal Support | ✓ | ✓ | ✓ |
| Email Support | ✓ | ✓ | ✓ |
| ✓ | ✓ | ✓ | |
| Indicative Team Availability | Dedicated Support Team | Dedicated Support Team | Shared Support Team |
| Indicative Resource Availability | Onsite/Offsite Consultant | Onsite/Offsite Consultant | Onsite/Offsite Consultant |
| Included Services | |||
| Breakfix/Service Incident Resolution only | |||
| Minor Changes/Config/Setups | |||
| General Inquiries | ✓ | ✓ | |
| System Consultation | ✓ | ||
| Reporting Requirement Services | ✓ | ✓ | |
| Dynamics 365 Power Platform Major Release High Level Impact Analysis | ✓ | ✓ | ✓ |
| Status Review | Weekly | Monthly | Monthly |
| Application Enhancement | 5 days | 5 days | 3 days |
| (development/implementation) | (development/implementation) | (development/implementation) | |
| Supported Technology | MS Dynamics 365 Power Platform Power Bi | MS Dynamics 365 Power Platform Power Bi | MS Dynamics 365 Power Platform Power Bi |
| Other Services will be available upon request | |||
| Customer Succes Manager | Financials will be available on request | ||
| Technical Advisory | Financials will be available on request | ||
| Analysis Design | Financials will be available on request | ||
| Training | Financials will be available on request | ||
Innovation drives success and at ITKnocks, we bring the expertise and technology to help you stay ahead. Whether you’re looking to streamline operations, enhance customer experiences, or implement cutting-edge Microsoft solutions, our team is ready to support your digital journey.
Ready to take your business to the next level? Let’s connect and turn your vision into reality.
