Managed-Services - ITKnocks

Managed Services

Choose the Right Microsoft Support Solutions with ITKnocks
Optimize, enhance, and maintain your digital investments with our comprehensive Microsoft support solutions. From Power Platform and Dynamics 365 Customer Engagement to FinOps, ITKnocks ensures your business leverages the full potential of Microsoft technologies.

Let us help you streamline operations and achieve lasting success with tailored support solutions.

Why ITKnocks ?

ITKnocks Managed Services offer tailored support for the development and maintenance of Microsoft solutions, customized to meet your organization’s specific needs. Whether you require dedicated or shared consultants, we provide flexible agreements and ensure consistent support under agreed SLAs, helping your business run smoothly and efficiently.

Partner with ITKnocks to optimize your Microsoft solutions and achieve operational excellence.

Ad-hoc Support

Need support without the commitment of a fixed monthly contract? ITKnocks offers pre-paid support hours, giving you the flexibility to access expert help as needed. Simply fill out our contact form to connect with our experienced consultants and get the assistance you need, on your terms.

Comprehensive Managed Services

With our M365 Managed Support Agreement, you get proactive monitoring, patching, upgrades, enhancements, and expert issue resolution, all at a fixed monthly rate. From front-end functionality to complex troubleshooting, ITKnocks ensures smooth operations with top-tier level 2 and 3 support.

Quick Start Options	Premium	Standard	Life Support
Financials
Minimum Term	1 Year	1 Year	1 Year
Support coverage hours per month (not rollover) only support tickets	40 hours/week	20 hours/week	20 hours/week
Application development hours; allocation per month; Enhancement tickets	100 hours per month	50 hours per month	20 hours per month
SLA
Priority	Response Time	Response Time	Response Time
1	1 Business hour	3 Business hour	3 Business hour
2	2 Business hour	6 Business hour	6 Business hour
3	1 Business day	2 Business day	1 Business day
4	2 Business day	1 Business day	2 Business day
Support Channels
Email Support
Portal Support
Email Support

Indicative Team Availability	Dedicated Support Team	Dedicated Support Team	Shared Support Team
Indicative Resource Availability	Onsite/Offsite Consultant	Onsite/Offsite Consultant	Onsite/Offsite Consultant
Included Services
Breakfix/Service Incident Resolution only
Minor Changes/Config/Setups
General Inquiries
System Consultation
Reporting Requirement Services
Dynamics 365 Power Platform Major Release High Level Impact Analysis
Status Review	Weekly	Monthly	Monthly
Application Enhancement	5 days (development/implementation)	5 days (development/implementation)	3 days (development/implementation)
Supported Technology	MS Dynamics 365 Power Platform Power Bi	MS Dynamics 365 Power Platform Power Bi	MS Dynamics 365 Power Platform Power Bi
Other Services will be available upon request
Customer Succes Manager		Financials will be available on request
Technical Advisory		Financials will be available on request
Analysis Design		Financials will be available on request
Training		Financials will be available on request

Let's Shape the
Future Together!

Innovation drives success and at ITKnocks, we bring the expertise and technology to help you stay ahead. Whether you’re looking to streamline operations, enhance customer experiences, or implement cutting-edge Microsoft solutions, our team is ready to support your digital journey.
Ready to take your business to the next level? Let’s connect and turn your vision into reality.