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Personal Injury Claims Management
EML Group, a trusted leader with 110 years of expertise in workers’ insurance and personal injury claims management, partnered with ITKnocks to enhance its digital operations. By leveraging our expertise in Microsoft technologies, we streamlined their Dynamics 365 Customer Engagement platform, ensuring a tailored system that supports their national network of professionals and strengthens their commitment to exceptional client service.
In collaboration with EML Group, ITKnocks addressed key inefficiencies caused by misconfigurations within their Dynamics 365 Customer Engagement platform. Although the system had been recently implemented, complex entity relationships hindered productivity and left core features underutilised.
Our team delivered a strategic transformation that included:By empowering EML’s internal teams and optimising their CRM environment, we enabled them to fully leverage Dynamics 365 improving operational efficiency and setting a foundation for long-term success.
ITKnocks delivered a multi-phase project for EML Group, encompassing Phase 1, Phase 1B, and Legacy Data Migration:
With the integration of Power Automate workflows and targeted user training, EML Group is now well-positioned to maximise the value of their Microsoft technology stack enhancing operational performance and streamlining personal injury claims management.
EML Group encountered significant challenges with their newly implemented Dynamics 365 Customer Engagement solution. Misconfigurations and an overly complex data model created barriers to effective use. Despite investing in a new system, intricate entity relationships made it difficult to use effectively, ultimately limiting operational efficiency. The system’s complexity resulted in low adoption rates and hindered business productivity, preventing EML from realizing the full benefits of its digital investment.
ITKnocks was engaged to deliver a simplified, streamlined solution restructuring the system to better support EML’s operational goals and long-term success.
The revamped system enhances efficiency by reducing manual processes and improving data accuracy.
It also aligns seamlessly with EML’s evolving business model and scalability needs.
This strategic overhaul positions EML for sustained growth and improved service delivery.
To address these challenges, ITKnocks implemented a tailored transformation plan that focused on optimizing EML’s Dynamics 365 Customer Engagement solution.
Key elements of our solution included:Through the right blend of technology, automation, and hands-on training, ITKnocks enabled EML Group to fully leverage their Microsoft ecosystem, boosting efficiency, improving data accuracy, and enhancing claims management across the board.
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