By Adnan Khan
Transforming Customer
Interactions with Generative
AI Copilot in Dynamics
Contact Centers
Interrupt/Barge, Change your mind, Stay Silent, or Show differnt sentiments to Generative AI Copilot
In this video, I’m sharing an ITKnocks demo of 𝐚 𝐭𝐞𝐥𝐞𝐩𝐡𝐨𝐧𝐞 𝐜𝐚𝐥𝐥 𝐭𝐨 𝐚 𝐃𝐲𝐧𝐚𝐦𝐢𝐜𝐬 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐞𝐫, where a 𝐬𝐞𝐥𝐟-𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐂𝐨𝐩𝐢𝐥𝐨𝐭 takes the call before any live agent. The Copilot presents an existing member with options for upcoming events and offers the ability to book if interested.
Here is what I will demonstrate:
- Copilot detecting silence.
- Copilot handling interruptions and adjusting accordingly.
- Copilot detecting dissatisfaction and transferring the call to a live agent.
Key Features:
- Real-time, human-like interactions that feel natural.
- Enhanced customer satisfaction by processing complex speech with Nuance-powered conversational AI.
- Saves time and money by reducing the need for human intervention.
- 24/7 availability.
- Consistent service quality.
- Multilingual support for a global audience.
Featured Insights
Stay Informed with ITKnocks'
Latest Technical Articles
Let's Shape the Future Together!
Ready to shape the future of your business? Connect with ITKnocks, your catalyst for innovation. Let’s collaborate and transform possibilities into reality. Contact us, and let the possibilities unfold!
