By Adnan Khan

Transforming Customer
Interactions with Generative
AI Copilot in Dynamics
Contact Centers

Interrupt/Barge, Change your mind, Stay Silent, or Show differnt sentiments to Generative AI Copilot

In this video, Iā€™m sharing an ITKnocks demo of šš š­šžš„šžš©š”šØš§šž šœššš„š„ š­šØ šš šƒš²š§ššš¦š¢šœš¬ š‚šØš§š­šššœš­ š‚šžš§š­šžš«, where a š¬šžš„šŸ-š¬šžš«šÆš¢šœšž š‚šØš©š¢š„šØš­ takes the call before any live agent. The Copilot presents an existing member with options for upcoming events and offers the ability to book if interested.ā£

Here is what I will demonstrate:

  1. Copilot detecting silence.ā£
  2. Copilot handling interruptions and adjusting accordingly.ā£
  3. Copilot detecting dissatisfaction and transferring the call to a live agent.ā£

Key Features:

  • Real-time, human-like interactions that feel natural.ā£
  • Enhanced customer satisfaction by processing complex speech with Nuance-powered conversational AI.ā£
  • Saves time and money by reducing the need for human intervention.ā£
  • 24/7 availability.ā£
  • Consistent service quality.ā£
  • Multilingual support for a global audience.

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