Project Manager

About the Role

We are seeking a highly skilled and motivated Project Manager with a proven track record in leading successful projects involving Microsoft Dynamics 365 CRM and Power Platform solutions. In this role, you will be responsible for driving end-to-end project delivery, managing client relationships, collaborating with technical teams, and optimizing processes to ensure successful outcomes. This position requires an individual with strong leadership abilities, excellent communication skills, and deep knowledge of Microsoft business applications.

Key Responsibilities

Leadership & Project Delivery

• Lead end-to-end project delivery, ensuring that all project phases, including initiation, planning, execution, monitoring, and closure, are carried out effectively.
• Ensure projects are delivered on time, within budget, and in alignment with quality standards, adhering to defined project management methodologies (Agile, Waterfall, or Hybrid).
• Develop and manage detailed project plans, timelines, and resource allocation, identifying potential risks and implementing mitigation strategies.
• Monitor and report project progress regularly to senior management and stakeholders, ensuring timely adjustments are made to meet project goals.
• Lead cross-functional teams, ensuring collaboration and clear communication across different departments and stakeholders.

Client Management

• Build and maintain strong relationships with clients and stakeholders, ensuring alignment of expectations and providing exceptional customer service throughout the project lifecycle.
• Act as the primary point of contact for clients, ensuring regular updates and resolution of any concerns or issues that arise during the project.
• Gather client requirements, translate business needs into technical solutions, and ensure the project scope is well-defined and managed.
• Provide ongoing consultation and advice to clients, recommending tailored solutions that align with their strategic goals.
• Facilitate client workshops and meetings, ensuring clear communication of project objectives, status, and timelines.

Technical Collaboration

• Collaborate with technical teams (Solution Architects, Developers, Consultants) to ensure the solution is aligned with D365 CRM and Power Platform capabilities, and meets business and technical requirements.
• Ensure that the project deliverables are technically feasible and that any challenges in integration or custom development are addressed promptly.
• Review technical designs and ensure they meet project objectives, quality standards, and client expectations.
• Work closely with development teams to ensure that the functional and technical specifications are fully understood and implemented.
• Facilitate knowledge transfer and ensure that technical teams are equipped to handle complex client requirements.

Process Optimization & Continuous Improvement

• Leverage industry best practices and established project management frameworks to streamline workflows, improve project efficiency, and reduce risks.
• Ensure continuous improvement by evaluating each project’s success and identifying areas for improvement in processes, tools, or communication strategies.
• Lead post-project reviews, capturing lessons learned, and using these insights to refine project delivery methodologies for future engagements.
• Promote the use of standardized tools and templates to enhance consistency and efficiency in project execution across the team.
• Develop and enforce quality assurance measures to maintain high standards throughout the project lifecycle.

Desired Skills and Qualifications

Experience and Education

• Minimum of 5 years of work experience in project management, focusing on Microsoft Dynamics 365 CRM and Power Platform implementations.
• Bachelor’s degree in Business Administration, Information Technology, or a related field (preferred).
• Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum Master) is highly desirable.

Technical Skills

• Strong understanding of Microsoft Dynamics 365 CRM and Power Platform (Power Apps, Power Automate, Power BI).
• Experience managing projects with cross-functional technical teams (including developers, solution architects, and consultants).
• Proficiency in project management tools (e.g., Microsoft Project, Jira, Trello, or similar).
• Knowledge of cloud platforms (particularly Microsoft Azure) and integration techniques is a plus.
• Familiarity with Agile, Scrum, or Waterfall methodologies, with the ability to adapt based on project requirements.
• Experience in risk management and the ability to manage project timelines, budgets, and scope changes effectively.

Soft Skills

• Excellent leadership and team management abilities, with a proven track record of managing large-scale projects.
• Exceptional communication skills, with the ability to build relationships and manage expectations at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to think critically and make decisions under pressure.
• Ability to work under pressure, manage multiple projects simultaneously, and meet deadlines without compromising on quality.
• Client-focused mindset, with a deep understanding of the importance of customer satisfaction and project success.

How to Apply

If you’re a passionate, results-oriented project manager looking to drive success in dynamic and innovative environments, please submit your resume and cover letter to hr@itknocks.com. Join us in shaping the future of digital transformation for our clients.