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Dynamics Contact Center is a Copilot-driven SAAS platform embedded with Generative AI, transforming communication across all channels.ย ๐๐ ๐๐ฒ๐ฎ๐บ๐น๐ฒ๐๐๐น๐ ๐ถ๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ฒ๐ ๐๐ถ๐๐ต ๐ฎ๐ป๐ ๐๐ฅ๐ , ๐๐ฉ๐ฅ Or ๐๐ต๐ถ๐ฟ๐ฑโ๐ฝ๐ฎ๐ฟ๐๐ ๐๐ผ๐น๐๐๐ถ๐ผ๐ป, ๐ฒ๐ป๐ฎ๐ฏ๐น๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ผ ๐๐๐ถ๐น๐ถ๐๐ฒ ๐ผ๐บ๐ป๐ถ๐ฐ๐ต๐ฎ๐ป๐ป๐ฒ๐น ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ ๐ถ๐ป ๐๐ต๐ฒ๐ถ๐ฟ ๐ฝ๐ฟ๐ฒ๐ณ๐ฒ๐ฟ๐ฟ๐ฒ๐ฑ ๐๐ฅ๐ .
Recently, ITKnocks tailored copilot for a clientโs Customer Service department, which uses a non-Microsoft CRM and Voice Carrier.
Ready to transform your customer service operations withย Dynamics Contact Center?
Whether youโre using a Microsoft or non-Microsoft CRM, weโve got the expertise to seamlessly integrate and elevate your communications.
Letโs talk about how we can help you optimize efficiency and enhance customer satisfaction.
Feel free to reach out toย ITKnocksย for any implementations.
Suggested Read: Optimizing Customer Engagement with Frequency Cap
As part of the deduplication process, we also updated ourย reference table to reflect old-to-new key mappings. This allowed us to ensure that the correct GUIDs were assigned to the deduplicated records, maintaining the integrity of the data relationships in CRM.
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