Copilot-first, Generative AI based solution

Dynamics Contact Center

  • Dynamics 365 Contact Center is a standalone Contact Center as a Service (CCaaS),  Copilot-first, Generative AI based solution. 
  • Supports omnichannel capabilities, and tools like IVR, chatbots, sentiment analysis, and live transcription. 
  • Use unified routing to efficiently route work items 
  • Use AI-driven embedded insights and analytics to improve customer satisfaction 
  • Collaborate with experts in Microsoft Teams 
  • Manage performance and productivity through reports and dashboards 
  • Capabilities to Integrate with your existing CRMs and Contact Centers  

Use Cases

Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR

Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR

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Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers

Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers

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Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs

Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs

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