Copilot-first, Generative AI based solution

Dynamics Contact Center

  • Dynamics 365 Contact Center is a standalone Contact Center as a Service (CCaaS),  Copilot-first, Generative AI based solution. 
  • Supports omnichannel capabilities, and tools like IVR, chatbots, sentiment analysis, and live transcription. 
  • Use unified routing to efficiently route work items 
  • Use AI-driven embedded insights and analytics to improve customer satisfaction 
  • Collaborate with experts in Microsoft Teams 
  • Manage performance and productivity through reports and dashboards 
  • Capabilities to Integrate with your existing CRMs and Contact Centers  

Use Cases

Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing

Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing

Read More
Transforming Customer Engagement with Dynamics Contact Center

Transforming Customer Engagement with Dynamics Contact Center: Business Impact

Read More
Customer Service Efficiency

Maximizing Customer Service Efficiency with Dynamics 365 Contact Center Analytics

Read More
Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs

Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs

Read More
Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers

Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers

Read More
dynamics contact center

Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR

Read More

Let's Shape the Future Together!

Ready to shape the future of your business? Connect with ITKnocks, your catalyst for innovation. Let’s collaborate and transform possibilities into reality. Contact us, and let the possibilities unfold! 

Get In Touch