Dynamics Contact Center

Copilot-first, Generative AI based solution

Dynamics 365 Contact Center is a standalone Contact Center as a Service (CCaaS) solution, powered by Copilot-first and Generative AI.
Supports omnichannel capabilities and tools such as IVR, chatbots, sentiment analysis, and live transcription.
Leverage unified routing to efficiently direct work items to the right agents.
Utilize AI-driven insights and embedded analytics to enhance customer satisfaction and service quality.
Collaborate seamlessly with experts via Microsoft Teams.
Manage performance and productivity through comprehensive reports and dashboards.
Easily integrate with existing CRM systems and Contact Centers for enhanced flexibility.

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