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The ITKnocks AI-powered outbound contact application automates outbound calls, significantly improving agent productivity and delivering AI-driven features such as self-service, real-time transcription, and smart response suggestions. By automating call initiation, contact centers can efficiently manage large-scale outbound communication without requiring human intervention.
Handle repetitive tasks like password resets, appointment scheduling, and service confirmations.
Reduce hold times by processing inquiries swiftly.
Provide 24/7 support for common customer needs.
Beyond outbound calls, the system leverages context-driven AI analysis to intelligently route and handle customer interactions. The Generative AI bot engages in seamless, natural conversations, comprehending and responding intelligently. When integrated with other systems, it can perform various actions, including account updates, payment confirmations, answering FAQs, and providing order statuses. These features enable instant, human-like voice interactions that significantly enhance the overall customer experience.
AI-powered self-service ensures round-the-clock support, enabling customers to access help anytime, anywhere while significantly improving response times and overall customer satisfaction.
AI-driven language translation enables seamless communication across multiple languages, eliminating language barriers and significantly enhancing customer interactions and global support.
Deliver accurate and uniform responses across all channels, ensuring a reliable and high-quality customer experience every time.
Outbound calls from potential customers often convert into valuable sales leads. Efficient call handling increases conversion rates, driving higher revenue and sales performance.
Leveraging Natural Language Processing (NLP) and Automatic Speech Recognition (ASR), AI-powered bots ensure smooth, natural interactions without rigid prompts or scripts.
Automated cloud-based outbound telephony reduces the need for large support teams and eliminates expensive physical infrastructure, cutting operational costs while maintaining efficiency.
Our solution goes beyond traditional telephony, it enhances the entire customer experience. With ITKnocks’ AI-driven system, you can:
Helps in hiring of casual workers for any specific need (e.g. nurses for hospitals, security guards for an event, etc.) by providing various options to choose from and make selection as required.
After an interaction with customer, AI bots can call customers to gather feedback, conduct Net Promoter Score (NPS) surveys, and gauge overall satisfaction. If customer wants to speak with an agent, call can be transferred to an agent.
Customers can receive automated calls about low account balances, large transactions, or unusual activity, with options to take corrective actions. If customer wants to speak with an agent, call can be transferred to an agent.
Agents use outbound calls to schedule property viewings, meetings, or consultations with clients. If customer wants to speak with an agent, call can be transferred to an agent.
| Feature | BASIC | STANDARD | ENTERPRISE | Premium |
| Automated Outbound Telephony with Static Script and recording simple and basic user response | Automated Outbound Telephony with Generative Al Copilot | Automated Outbound Telephony with Generative Al Copilot Case management Customer Service APP integrated | Automated Outbound Telephony with Generative Al Copilot with integration of Customer Service and Dynamics Contact Centre Apps | |
| Input: Contacts list, Messages |
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| Automated Outbound Telephony |
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| Telephony with static script |
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| Configure disclaimer |
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| Telephony with Generative Ai Copilot |
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| Extend Bots |
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| Integrate Bots with other systems (TBD) |
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| Configure Knowledge Base |
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| Enhanced speech recognition accuracy |
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| Silence Detection |
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| Background noise resilience |
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| Speech optimized authoring |
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| Barge-in |
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| Long running operation latency message |
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| Dialog Experiences |
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| Native DTMF authoring support |
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| Integration with Dynamic 365 Customer Service Enterprise |
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| Integration with Dynamic 365 Customer Centre Premium |
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Innovation drives success and at ITKnocks, we bring the expertise and technology to help you stay ahead. Whether you’re looking to streamline operations, enhance customer experiences, or implement cutting-edge Microsoft solutions, our team is ready to support your digital journey.
Ready to take your business to the next level? Let’s connect and turn your vision into reality.
