Overview
Outbound Call Automation with AI
The ITKnocks AI-powered outbound contact application automates outbound calls, enhancing agent efficiency and providing customers with quick, AI-driven self-service, real-time transcription, and smart response suggestions. Calls are initiated without human intervention, enabling seamless large-scale outbound communication for contact centers.
In addition to outbound functionality, the system manages calls by routing them to the AI bot, which uses context-driven AI analysis to resolve common issues without escalation. This allows the system to:
Repetitive Tasks
Handle repetitive tasks like password resets, appointment scheduling, and service confirmations.
Reduce Hold Time
Reduce hold times by processing inquiries swiftly.
24/7 Support
Provide 24/7 support for common customer needs.
Once connected, the Generative AI bot engages customers in natural, conversational interactions. It understands and responds intelligently, and when integrated with other systems, can take action on various requests, such as account updates, payment confirmations, FAQs, and order statuses—offering instant solutions in a human-like voice interaction.
Key Benefits
24/7
Availability
AI-powered self-service is available around the clock, allowing customer to get help anytime, anywhere and fasten up response times.
Multilingual
Support
AI-powered language translation capabilities to assist customers in their preferred language, breaking down language barriers.
Consistent
Service Quality
Accurate and consistent responses across all communication channels and providing a reliable customer experience.
Increased Sales
Opportunities
Outbound calls from potential customers are often valuable sales leads. Handling these calls efficiently can lead to higher conversion rates.
Advanced Speech Recognition
The AI bot utilizes Natural Language Processing (NLP) and Automatic Speech Recognition (ASR), making interactions smoother and reducing the need for rigid prompts or scripts.
Cost
Saving
Automated systems and cloud-based outbound telephony reduce the need for a large support team and eliminate expensive physical infrastructure.
Use Cases
Our product isn’t just a telephony solution—it’s a customer experience enhancer. Here are some of the ways you can leverage ITKnocks’ innovative system:
Helps in hiring of casual workers for any specific need (e.g. nurses for hospitals, security guards for an event, etc.) by providing various options to choose from and make selection as required.
After an interaction with customer, AI bots can call customers to gather feedback, conduct Net Promoter Score (NPS) surveys, and gauge overall satisfaction. If customer wants to speak with an agent, call can be transferred to an agent.
Customers can receive automated calls about low account balances, large transactions, or unusual activity, with options to take corrective actions. If customer wants to speak with an agent, call can be transferred to an agent.
Agents use outbound calls to schedule property viewings, meetings, or consultations with clients. If customer wants to speak with an agent, call can be transferred to an agent.
Offerings
| Feature | Basic | Standard | Enterprise | Premium |
|---|---|---|---|---|
| Automated Outbound Telephony with Static Script and recording simple and basic user response. | Automated Outbound Telephony with Generative AI Copilot | Automated Outbound Telephony with Generative AI Copilot + Case management Customer Service APP integrated | Automated Outbound Telephony with Generative AI Copilot with integration of Customer Service and Dynamics Contact Centre Apps |
|
| Input: Contacts list, Messages | ✓ | ✓ | ✓ | ✓ |
| Automated Outbound Telephony | ✓ | ✓ | ✓ | ✓ |
| Telephony with static script | ✓ | ✓ | ✓ | ✓ |
| Configure disclaimer | ✓ | ✓ | ✓ | ✓ |
| Telephony with Generative AI Copilot | ✓ | ✓ | ✓ | |
| Extend Bots | ✓ | ✓ | ✓ | |
| Integrate Bots with other systems (TBD) | ✓ | ✓ | ✓ | |
| Configure knowledge base | ✓ | ✓ | ✓ | |
| Enhanced speech recognition accuracy | ✓ | ✓ | ✓ | |
| Silence Detection | ✓ | ✓ | ✓ | |
| Background noise resilience | ✓ | ✓ | ✓ | |
| Speech optimized authoring | ✓ | ✓ | ✓ | |
| Barge-in | ✓ | ✓ | ✓ | |
| Long running operation latency message | ✓ | ✓ | ✓ | |
| Dialog Experiences | ✓ | ✓ | ✓ | |
| Native DTMF authoring support | ✓ | |||
| Integration with Dynamics 365 Customer Service Enterprise | ✓ | ✓ | ||
| Integration with Dynamics 365 Contact Centre Premium | ✓ |
How It Works
Simple Setup, Seamless Integration
Let's Shape the Future Together!
Ready to shape the future of your business? Connect with ITKnocks, your catalyst for innovation. Let’s collaborate and transform possibilities into reality. Contact us, and let the possibilities unfold!
