Discover how ITKnocks accelerated a fintech client’s success by implementing a seamless,
Seamless Fintech Integration: How ITKnocks Accelerated Success for Our Client​ By Adnan Khan Our client, A leading fintech company faced significant challenges during Implementation of Dynamics 365 and a major digital transformation, primarily due to the need to integrate its legacy systems with modern cloud-based applications. The company struggled with Lack of Centralized Security Governance and Compliance:  They […]
Discover how to customize address fields for Bing Maps in Dynamics 365
How to Customize Address Fields for Bing Maps in Dynamics 365 CE By Ayush Dahiya Bing Maps integration in Dynamics 365 Customer Engagement (CE) offers an intuitive way to visualize customer locations on entity forms like Contacts, Accounts, and Leads. However, out-of-the-box, Bing Maps relies on Address 1 and Address 2 fields, which include text […]
Discover how to integrate Dynamics Contact Center and Microsoft Copilot with non-Microsoft
Integrating Dynamics Contact Center & Copilot with Non- Microsoft CRMs By Adnan Khan Dynamics 365 Contact Center is a standalone Contact Center as a Service (CCaaS) solution that is Copilot-first and powered by Generative AI. Many organizations find themselves using multiple contact centers and CRMs due to a variety of factors, such as: At the time, technology wasn’t as […]
