Discover how Generative AI Copilot enhances customer interactions in Dynamics Contact Centers,
Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers By Adnan Khan Interrupt/Barge, Change your mind, Stay Silent, or Show differnt sentiments to Generative AI Copilot In this video, Iβm sharing anΒ ITKnocksΒ demo of π πππ₯ππ©π‘π¨π§π πππ₯π₯ ππ¨ π ππ²π§ππ¦π’ππ¬ ππ¨π§ππππ πππ§πππ«, where a π¬ππ₯π-π¬ππ«π―π’ππ ππ¨π©π’π₯π¨π takes the call before any live agent. The […]
Discover how to integrate Dynamics Contact Center and Microsoft Copilot with non-Microsoft
Integrating Dynamics Contact Center & Copilot with Non- Microsoft CRMs By Adnan Khan Dynamics 365 Contact CenterΒ is a standalone Contact Center as a Service (CCaaS) solution that isΒ Copilot-firstΒ and powered byΒ Generative AI. Many organizations find themselves using multiple contact centers and CRMs due to a variety of factors, such as: At the time, technology wasnβt as […]
