AI and Copilot-Enhanced Campaign Optimization for a Client
AI and Copilot-Enhanced Campaign Optimization for a Client By Adnan Khan In another successful case, ITKnocks implemented AI and automation to enhance the client’s marketing campaigns. By integrating Azure OpenAI API, Azure Data Factory, and AI-driven insights, ITKnocks provided real-time campaign optimization, ensuring the client’s ads and digital touchpoints adapted dynamically to user behaviour. Integration of AI-Driven Campaign Insights ITKnocks transformed the client’s […]
AI and Copilot-Driven Sales Lead Generation Transformation for a Client
AI and Copilot-Driven Sales Lead Generation Transformation for a Client By Adnan Khan ITKnocks executed a groundbreaking lead generation transformation for a client by integrating advanced AI tools into their marketing processes. The primary goal was to automate the conversion of ads from various digital platforms into actionable leads, thus streamlining the process from advertisement to […]
Dynamics Contact Center is a Copilot-driven SAAS platform embedded with Generative AI,
Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR By Adnan Khan Dynamics Contact Center is a Copilot-driven SAAS platform embedded with Generative AI, transforming communication across all channels. 𝗜𝘁 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀𝗹𝘆 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝘀 𝘄𝗶𝘁𝗵 𝗮𝗻𝘆 𝗖𝗥𝗠, 𝗜𝗩𝗥 Or 𝘁𝗵𝗶𝗿𝗱–𝗽𝗮𝗿𝘁𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻, 𝗲𝗻𝗮𝗯𝗹𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗼 𝘂𝘁𝗶𝗹𝗶𝘇𝗲 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗽𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗖𝗥𝗠. Recently, ITKnocks tailored copilot […]
Maximize customer service efficiency with Dynamics 365 Contact Center analytics—optimize agent performance,
Maximizing Customer Service Efficiency with Dynamics 365 Contact Center By Adnan Khan In today’s fast-paced digital world, delivering exceptional customer service requires real-time insights and intelligent action. Dynamics 365 Contact Center provides supervisors with a comprehensive suite of analytics reports to optimize agent performance, allocate resources effectively, and ensure customer satisfaction. 1. Real-Time Analytics Reports: The real-time analytics reports give supervisors […]
See how Dynamics Contact Center elevates customer engagement with AI insights, seamless
Transforming Customer Engagement with Dynamics Contact Center By Aaron Cooper Call centers are costly. Average handle time (AHT), interactions requiring multiple attempts for resolution, call transfers, post-call admin, coaching, customer experience, ensuring the right channel is available for a customer’s preferred engagement method and realtime visibility into key operational and experiential data are just a […]
Learn how Dynamics 365 Contact Center uses AI-powered sentiment prediction to enhance
Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing By Khizar Anjum In today’s fast-paced world, providing exceptional customer service is more important than ever. As businesses strive to meet and exceed customer expectations, having an efficient contact center is crucial. Microsoft Dynamics 365 Contact Center is at the forefront of this transformation, offering advanced […]
