Microsoft Autonomous Agents vs. Microsoft 365 Copilot vs. Copilot Studio
Explore how Microsoft Autonomous Agents, 365 Copilot, and Copilot Studio boost productivity and streamline workflows with AI solutions.
Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing
Learn how Dynamics 365 Contact Center uses AI-powered sentiment prediction to enhance agent routing, improving customer experience and support efficiency.
Transforming Customer Engagement with Dynamics Contact Center: Business Impact
See how Dynamics Contact Center elevates customer engagement with AI insights, seamless integration, and personalized support.
Maximizing Customer Service Efficiency with Dynamics 365 Contact Center Analytics
Maximize customer service efficiency with Dynamics 365 Contact Center analytics—optimize agent performance, manage resources, and enhance customer satisfaction with real-time insights.
AI and Copilot-Driven Sales Lead Generation Transformation
Discover how ITKnocks leveraged AI and Microsoft Copilot to transform sales lead generation, enabling smarter targeting, personalized outreach, and higher conversion rates.
AI and Copilot-Enhanced Campaign Optimization for a Client
ITKnocks enhanced marketing campaigns with AI and automation, using Azure OpenAI, Data Factory, and real-time insights for dynamic ad optimization.
Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs
Discover how to integrate Dynamics Contact Center and Microsoft Copilot with non-Microsoft CRMs, addressing key challenges with a seamless architecture and solution design.
Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers
Discover how Generative AI Copilot enhances customer interactions in Dynamics Contact Centers, driving efficiency and personalized experiences.
Automate Azure Key Vault Key Refresh with Managed Identity
In modern software development, security practices often involve securely managing and regularly updating cryptographic keys.
Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR
Dynamics Contact Center is a Copilot-driven SAAS platform embedded with Generative AI, transforming communication across all channels.
