See how Dynamics Contact Center elevates customer engagement with AI insights, seamless
Transforming Customer Engagement with Dynamics Contact Center By Aaron Cooper Call centers are costly. Average handle time (AHT), interactions requiring multiple attempts for resolution, call transfers, post-call admin, coaching, customer experience, ensuring the right channel is available for a customer’s preferred engagement method and realtime visibility into key operational and experiential data are just a […]
Learn how Dynamics 365 Contact Center uses AI-powered sentiment prediction to enhance
Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing By Khizar Anjum In today’s fast-paced world, providing exceptional customer service is more important than ever. As businesses strive to meet and exceed customer expectations, having an efficient contact center is crucial. Microsoft Dynamics 365 Contact Center is at the forefront of this transformation, offering advanced […]
Explore how Microsoft Autonomous Agents, 365 Copilot, and Copilot Studio boost productivity
Microsoft Autonomous Agents vs. Microsoft 365 Copilot vs. Copilot Studio By Adnan Kha Understanding the AI-Driven Capabilities in the Microsoft Ecosystem Microsoft has been at the forefront of integrating AI-driven technologies to streamline business processes, and their latest innovations—Microsoft Autonomous Agents, Microsoft 365 Copilot, Dynamics 365 Copilot, and Copilot Studio—are transforming how organizations interact with, […]
In modern software development, security practices often involve securely managing and regularly
REST API to Send Messages to Azure Service Bus Topic Subscription By Muhammad Asif Summary: The article discusses using a REST API to send messages to a Service Bus Topic Subscription within the Azure ecosystem. This approach is beneficial for developers needing to integrate message-sending capabilities into their applications without relying on specific language or […]
Microsoft’s Business Central Release Wave 2 2024 boosts productivity and automation with
Microsoft Business Central Release Wave 2 2024 By Bilal Hashmi Microsoft schedules bi-annual release plans for Business Central, which include new features and enhancements to improve user experience, optimize performance, and expand the system’s capabilities. These new functionalities are scheduled to be released between April 2024 and September 2024.  Please note delivery timelines are subject […]
Learn how to migrate custom triggers in Dynamics 365 Marketing for seamless
Migrating Custom Triggers in Dynamics 365 Marketing By Aneela Arshad How Custom Triggers in Dynamics 365 Marketing Enhance Automation Real-time marketing triggers in Dynamics 365 Marketing / Customer Insights – Journeys are powerful tools that automate marketing workflows. These triggers provide customers with personalized experiences instantly. You can set specific actions to activate in response to platform events, such […]
Learn how to create and configure custom APIs in Microsoft Dynamics 365
How to Configure Custom APIs in Microsoft Dynamics 365 Using Power Apps By Areej Sultana In this article, we’ll walk through the process of creating custom APIs in Microsoft Dynamics, focusing on the essential configurations in Power Apps. First question is why do we use Custom API: Custom APIs in Dynamics provide a flexible way […]
Optimizing Customer Engagement with Frequency Cap: Limit message volume to improve engagement,
Optimizing Customer Engagement with Frequency Cap By Aneela Arshad Enhancing Customer Communication with Frequency Caps: The frequency cap feature allows you to limit how many messages your customers receive through a specific channel within a set time frame. When customers qualify for multiple campaigns or journeys running at the same time, they might get too many […]
Discover how to enhance email campaigns with link aliases in Dynamics 365
Enhancing Email Campaigns with Link Aliases in Dynamics 365 Marketing By Sunder Luhana Email marketing plays a pivotal role in engaging with audiences but understanding how recipients interact with your content is equally important. Dynamics 365 Marketing offers an often-overlooked feature: link aliases, which provide a streamlined way to track and evaluate the effectiveness of email campaigns. What Are Link […]
Master Microsoft Dynamics CRM data migration with Azure Data Factory. Learn how
Microsoft Dynamics CRM Data Migration Made Simple with Azure Data Factory By Rashid Khan Data migration projects can often seem straightforward at first glance. However, as many professionals know, migrating data from legacy or custom-built systems to modern enterprise platforms like Microsoft Dynamics CRM involves a host of challenges. These include dealing with differing data […]
