For users of Dynamics 365 Model-Driven Apps, data management just got a
Model – Driven Apps Get Streamlined with New Bulk Record Editing By Ghina Amin For users of Dynamics 365 Model-Driven Apps, data management just got a whole lot faster and more efficient. Microsoft introduced a powerful new feature:ย Bulk Record Editing. This innovative addition allows you to streamline updates and modifications across multiple records simultaneously, saving […]
Learn how to use Power Automate to set the contact as ‘Regarding’
Set ‘Regarding’ as Contact in Customer Voice Survey Response Using Power Automate By Aneela Arshad Introduction: When collecting customer feedback through Customer Voice surveys, itโs important to link each survey response to the correct contact in your system. By default, the โRegardingโ field isnโt automatically set, so we need to configure. This connection is key […]
Discover how integrating Dynamics 365 CRM with advanced file storage solutions can
Optimizing Large Data File Storage with Dynamics 365 CRM By Bilal Hashmi ITKnocks has extensive experience in implementing a wide range of integrations, from simple to complex, across Dynamics 365, Azure, and other platforms. A recent project for a major financial client involved the successful integration of Dynamics 365 with Azure Blob Storage. This solution […]
Discover how ITKnocks accelerated a fintech client’s success by implementing a seamless,
Seamless Fintech Integration: How ITKnocks Accelerated Success for Our Clientโ By Adnan Khan Our client, A leading fintech company faced significant challenges during Implementation ofย Dynamics 365ย and a major digital transformation, primarily due to the need to integrate its legacy systems with modern cloud-based applications.ย The company struggled with Lack of Centralized Security Governance and Compliance:ย ย They […]
Discover how to customize address fields for Bing Maps in Dynamics 365
How to Customize Address Fields for Bing Maps in Dynamics 365 CE By Ayush Dahiya Bing Maps integration in Dynamics 365 Customer Engagement (CE) offers an intuitive way to visualize customer locations on entity forms like Contacts, Accounts, and Leads. However, out-of-the-box, Bing Maps relies on Address 1 and Address 2 fields, which include text […]
Dynamics Contact Center is a Copilot-driven SAAS platform embedded with Generative AI,
Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR By Adnan Khan Dynamics Contact Center is a Copilot-driven SAAS platform embedded with Generative AI, transforming communication across all channels.ย ๐๐ ๐๐ฒ๐ฎ๐บ๐น๐ฒ๐๐๐น๐ ๐ถ๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ฒ๐ ๐๐ถ๐๐ต ๐ฎ๐ป๐ ๐๐ฅ๐ , ๐๐ฉ๐ฅ Or ๐๐ต๐ถ๐ฟ๐ฑโ๐ฝ๐ฎ๐ฟ๐๐ ๐๐ผ๐น๐๐๐ถ๐ผ๐ป, ๐ฒ๐ป๐ฎ๐ฏ๐น๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ผ ๐๐๐ถ๐น๐ถ๐๐ฒ ๐ผ๐บ๐ป๐ถ๐ฐ๐ต๐ฎ๐ป๐ป๐ฒ๐น ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ ๐ถ๐ป ๐๐ต๐ฒ๐ถ๐ฟ ๐ฝ๐ฟ๐ฒ๐ณ๐ฒ๐ฟ๐ฟ๐ฒ๐ฑ ๐๐ฅ๐ . Recently, ITKnocks tailored copilot […]
In modern software development, security practices often involve securely managing and regularly
Automate Azure Key Vault Key Refresh with Managed Identity By Muhammad Asif Summary: In modern software development, security practices often involve securely managing and regularly updating cryptographic keys used for authentication and encryption. Azure Functions provides a powerful serverless computing platform that can be leveraged to automate tasks like key refreshing. In this article, weโll […]
Discover how Generative AI Copilot enhances customer interactions in Dynamics Contact Centers,
Transforming Customer Interactions with Generative AI Copilot in Dynamics Contact Centers By Adnan Khan Interrupt/Barge, Change your mind, Stay Silent, or Show differnt sentiments to Generative AI Copilot In this video, Iโm sharing anย ITKnocksย demo of ๐ ๐ญ๐๐ฅ๐๐ฉ๐ก๐จ๐ง๐ ๐๐๐ฅ๐ฅ ๐ญ๐จ ๐ ๐๐ฒ๐ง๐๐ฆ๐ข๐๐ฌ ๐๐จ๐ง๐ญ๐๐๐ญ ๐๐๐ง๐ญ๐๐ซ, where a ๐ฌ๐๐ฅ๐-๐ฌ๐๐ซ๐ฏ๐ข๐๐ ๐๐จ๐ฉ๐ข๐ฅ๐จ๐ญ takes the call before any live agent. The […]
Discover how to integrate Dynamics Contact Center and Microsoft Copilot with non-Microsoft
Integrating Dynamics Contact Center & Copilot with Non- Microsoft CRMs By Adnan Khan Dynamics 365 Contact Centerย is a standalone Contact Center as a Service (CCaaS) solution that isย Copilot-firstย and powered byย Generative AI. Many organizations find themselves using multiple contact centers and CRMs due to a variety of factors, such as: At the time, technology wasnโt as […]
Maximize customer service efficiency with Dynamics 365 Contact Center analyticsโoptimize agent performance,
Maximizing Customer Service Efficiency with Dynamics 365 Contact Center By Adnan Khan In todayโs fast-paced digital world, delivering exceptional customer service requires real-time insights and intelligent action. Dynamics 365 Contactย Centerย provides supervisors with a comprehensive suite of analytics reports toย optimizeย agent performance,ย allocateย resources effectively, and ensure customer satisfaction.ย 1. Real-Time Analytics Reports: The real-time analytics reports give supervisors […]
