Dynamics 365 Customer Service
Offering Packages
Deliver faster, smarter, and more personalised customer support with Dynamics 365 Customer Service.
Overview:
Dynamics 365 Customer Service Offering Packages
Our Dynamics 365 Customer Service packages help businesses streamline case management, improve response times, and deliver consistent support experiences. With AI-driven tools and automation, your teams can resolve issues faster and build stronger customer relationships.
Offering Packages
Transform customer care with intelligent, connected, and proactive support powered by Dynamics 365.
Foundational Package
AUD 15K – AUD 20K
2 - 3 Weeks
Core Features:
- Account and Contact Management, Case Management (creation, flow, resolution).
- Core features: SLA, Knowledge Base, Case Relationships.
- Basic automation for Email to Case creation and routing; Activity Management (calls, emails, tasks).
- Integration with Outlook, Teams, and SharePoint.
One end-user training session.
Customisation Options:
- Up to 5 custom tables (50 fields), 5 form layout changes, 10 view changes.
- Modifications in OOTB Case processes (up to 6 stages, 30 steps).
- Up to 3 cycles of Data import for Account, Contact, Case via Excel.
- Configuration of 3 security roles and 2 access layers.
- Creation/changes in 2 D365 Customer Service Dashboards.
Advanced Package
AUD 25K – AUD 40K
4 - 5 Weeks
Advanced Features:
- Everything from the Foundation Package.
- Advanced Knowledge Base setup
- Case Entitlements
- Auto notifications during the case lifecycle
- Automated surveys via D365 Customer Voice
- Up to 5 email templates
- Case Resolution Automation with Power Automate
- Dynamics 365 Customer Service Mobile App
- 1 admin training session
Customisation Includes:
- Up to 10 custom tables (100 fields total)
- Changes to 10 form layouts
- Up to 20 view modifications
- 2 new Case business processes (6 stages, 30 steps)
- 5 data import cycles for Account, Contact, and Case using Excel
- Configuration of 5 security roles and 3 access layers
- Modifications to 5 D365 Customer Service Dashboards
- 2 Power BI reports.
Custom Package
Variable Pricing
Flexible Timeline
The package includes:
Features:
- All features of the Advanced Package.
- Unrestricted data model customisation
- Complex business process automation with Power Automate
- Integration with Microsoft and third-party systems
- API and custom connector development
- Data transformation and migration from legacy systems using SSIS
- Power BI for custom and advanced analytics
Accelerate your growth with Dynamics 365 Customer Service
Explore our tailored packages today or connect with us at info@itknocks.com to get started.
Why Choose ITKnocks?
Proven Expertise
Microsoft Partner with proven expertise in Dynamics 365
Flexible Packages
Flexible packages to suit business needs and budgets
Faster Deployment
Fast-track deployment timelines that help you go live quickly
AI Advantage
AI-driven features to enhance customer service outcomes
Get Started with Dynamics 365 Customer Service Today
Have questions about our Customer Service packages? Get in touch with our experts today and discover the right solution for your business.
