Dynamics 365 Customer Insights
Offering Packages
Unlock personalised customer journeys with ITKnocks’ Dynamics 365 Customer Insights packages
Overview:
Dynamics 365 Customer Insights Offering Packages
Microsoft Dynamics 365 Customer Insights helps businesses create personalised, connected customer experiences that drive engagement and growth. From email campaigns and event management to lead nurturing, Dynamics 365 Customer Insights gives you the tools to understand your audience and deliver the right message at the right time.
At ITKnocks, we provide tailored implementation packages to suit businesses of all sizes. Whether you’re looking for a quick start with essential campaign features, advanced automation and analytics, or a fully customised marketing platform integrated with your existing systems, our team ensures a seamless rollout that delivers measurable results.
Offering Packages
Explore ITKnocks’ Dynamics 365 Customer Insights packages, tailored solutions to streamline campaigns, nurture leads, and boost customer engagement.
Foundational Package
AUD 5K – AUD 10K
Key Features:
- Account and Contact Management
- Activity Management (calls, emails, appointments, tasks)
- Customer segmentation and basic journey orchestration
- Subscription and communication preference management
- Email marketing with out-of-the-box templates
- Event management and registration forms
- Real-time communication based on customer actions
- Up to 3 data import cycles for accounts and contacts using Excel
- Out-of-the-box marketing dashboards
- Integration with Outlook and SharePoint
- One end-user training session
Customisation Options:
- Up to 5 custom tables with 50 fields
- Changes to 5 form layouts
- Up to 10 view modifications
- Configuration of 3 security roles and 2 access layers
- Changes to 2 D365 marketing dashboards
Advanced Package
AUD 10K – AUD 15K
The package includes everything from the Foundation Package, plus:
- Event portal setup and integration with Marketing App
- Automated event management and notifications
- Personalised communication and nurture journeys pre- and post-event
- Integrated surveys and reporting for feedback and sentiment
- Post-event customer engagement
- Integration with Microsoft Teams and popular webinar platforms
- AI-driven customer insights for segmentation
- Complex customer journeys with branching paths
- Integration with LinkedIn Campaign Manager
- Lead nurturing and scoring
- One admin training session
Customisation Flexibility:
- Up to 10 custom tables with 100 fields
- Changes to 10 form layouts
- Creation/changes to 20 views
- Configuration of 5 security roles and 3 access layers
- Creation/changes to 5 D365 Marketing Dashboards
Custom Package
Variable Pricing
The package includes everything from the Advanced Package, plus:
- Unrestricted data model customisation
- Complex business process automation with Power Automate
- Advanced segmentation and customer journey customisation
- Dynamic content personalisation with custom rules
- Integration with Microsoft and third-party systems
- API and custom connector development
- Data transformation and migration from legacy systems using SSIS
- Power BI for custom and advanced analytics.
Ready to Transform Your Business?
Explore our tailored packages today or connect with us at info@itknocks.com to get started.
Why Choose ITKnocks?
Proven Expertise
Flexible Packages
Faster Deployment
AI Advantage
Get Started with Dynamics 365 Customer Insights Today
Ready to elevate your customer insights strategy with Dynamics 365? Let ITKnocks help you deliver personalised campaigns that convert. Contact us today to find the right package for your business.
