Dynamics 365 Contact Center
Offering Packages
Flexible Dynamics 365 Contact Center pricing plans designed to scale with your business needs
Overview:
Dynamics 365 Contact Center (CCaaS) Packages
At ITKnocks, we help businesses transform their customer service experience with Microsoft Dynamics 365 Contact Center (CCaaS). Our tailored packages offer everything from core omnichannel engagement to advanced AI-powered automation, ensuring your contact center runs efficiently, scales seamlessly, and delivers exceptional customer satisfaction.
Offering Packages
Discover superior customer engagement with our tailored Dynamics 365 Contact Center solutions.
Foundational Package
AUD 40K – AUD 45K
Core Features:
- Omnichannel Engagement (Voice, Chat, Email, SMS)
- Unified Agent Desktop for Seamless Interaction
- AI-Powered Self-Service via AI Agents & Chatbots
- Basic Case Management & Knowledge Base Access
- Integration with Outlook, Teams & SharePoint
Configuration & Customisation:
- Configure 1 AU Phone number
- Configure 3x queues and routing rules.
- Creation and/or changes in up to 10 views.
- Configuration of up to 3 security roles and up to 2 access layers.
- Customisation of up to 2 agent productivity dashboards.
- Up to 3 cycles of data import (Contacts, Cases) using Excel templates.
- 1x End-user training session.
Advanced Package
AUD 65K – AUD 70K
Advanced Features:
- Advanced Routing, Work Distribution & SLA management
- CRM Integration
- Customer Satisfaction Surveys & Analytics
- Chatbot Integration via Copilot Studio
- Workforce Management Integration
- AI-Powered Agent Assist & Knowledge Suggestions
- Generative AI for Faster Resolutions & Enhanced Customer Satisfaction
Customisation Flexibility:
- 5x Queues & Routing Rules Configuration
- 2x AU Phone Number Setup
- Up to 10 Form Layout Changes
- Up to 20 View Modifications
- 5x Data Import Cycles (Contacts, Cases, Activities) via Excel
5x Security Roles & 3x Access Layers Configuration - 5x D365 Customer Service Dashboard Customisations
- 2x Power BI Reports for Contact Center & Customer Insights
Custom Package
Variable Pricing
Includes Everything from the Advanced Package, Plus:
Features:
- End-to-end data model customisation without constraints.
- Design and implementation of complex customer service workflows and automation using Power Automate.
- Integration with third-party telephony systems, CRMs, and ERPs.
- Development of custom APIs and connectors for real-time data synchronisation.
- Multi-language support and global compliance configurations.
- Advanced reporting and analytics using Power BI for performance optimisation.
- Data transformation and migration from legacy systems using SSIS packages.
Accelerate your growth with Dynamics 365 Contact Center
Explore our tailored packages today or connect with us at info@itknocks.com to get started.
Why Choose ITKnocks?
Proven Expertise
Flexible Packages
Faster Deployment
AI Advantage
Get Started with Dynamics 365 Contact Center Today
Deliver seamless customer experiences and boost agent productivity with AI-powered engagement. Choose the right package for your business and transform your contact center into a customer-first hub.
