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Integrating external applications with Microsoft Dynamics 365 CRM can be efficiently managed using Power Automate. In this article, we will walk through the process of setting up an HTTP trigger in Power Automate to receive requests from an external application, authenticate using a JWT token, and perform operations in D365 CRM.
Before proceeding, ensure you have the following.
Step 1. Register an Application in Microsoft Entra ID.
To enable external applications to authenticate and interact with Power Automate, follow these steps.
Step 2. Create a Power Automate Flow with an HTTP Trigger.
Add a trigger When an HTTP request is received.
Select Specific users in my tenant.
Paste the Object ID.
Give a sample JSON that you want to get as a request from the External Application.
{
"firstname": "Muhammad",
"lastname": "Asif"
}
Add New Step Add a new row.
Save the flow and then copy the updated URL from the Step.
Step 3. Generate JWT Token Using Postman.
To authenticate requests, generate a JWT token using Postman.
Step 4. Test the Power Automate Flow.
Add JSON into the request body.
Add Authorization Header and Add Bearer Token.
Execute the API call from POST Man.
Step 5. Perform Operations in D365 CRM.
Once Power Automate receives the request, it can process it to interact with D365 CRM using the Dataverse connector.
Create a record: Use the “Add a new row” action to insert data.
Now go to the Power Automate Run History.
The request is received successfully.
The record is created into CRM Dataverse successfully.
Integrating an external application with D365 CRM using Power Automate and Microsoft Entra ID provides a secure and efficient way to automate CRM interactions. By leveraging HTTP triggers and JWT authentication, you can seamlessly perform CRUD operations within D365 CRM. This approach enhances automation, improves data consistency, and streamlines business workflows, making it a powerful solution for integrating third-party applications with Dynamics 365 CRM.
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