Posted time May 3, 2024 Location Karachi Job type Hybrid
  • Experience: 5 Years
  • Qualifications: Bachelor's Degree
  • Skills: MS Dynamics 365, CRM
  • Category: Permanent

ITKnocks is currently seeking a highly skilled and experienced Senior Business Analyst. If you are passionate about transforming businesses through cutting-edge technology solutions, we invite you to join our team of experts.

Job Description:
We are seeking a highly skilled and experienced Senior Business Analyst with a minimum of 5-6 years experience, focusing on IT consulting. Preferably, candidates will have a background in delivering Dynamics 365 CRM or other CRM projects in a similar capacity. As a Senior Business Analyst, you will play a pivotal role in conducting workshops, understanding client needs, analyzing business processes, and translating requirements into actionable solutions. You will collaborate closely with clients and internal teams to drive successful project outcomes and deliver value-added solutions.


  • Lead business analysis efforts for IT consulting projects, with a focus on Dynamics 365 CRM implementations.
  • Gather and analyse business requirements, process flows, and system specifications.
  • Conduct stakeholder interviews and workshops to elicit and prioritize business needs.
  • Develop comprehensive business requirement documents, functional specifications, user stories, data model diagrams and training guides.
  • Participate in solution design sessions and provide input on system architecture and configuration.
  • Conduct project showcases, demos and training session.
  • Collaborate with cross-functional teams, including developers, architects, and project managers, to ensure alignment and successful project delivery.
  • Provide subject matter expertise and guidance to clients and internal teams throughout the project lifecycle.
  • Facilitate system integration testing SIT, user acceptance testing UAT and ensure that delivered solutions meet client expectations and business objectives.
  • Provide guidance and mentorship to junior team members and stakeholders on best practices in business analysis.
  • Stay current with industry trends, best practices, and emerging technologies related to IT consulting and CRM solutions.

Qualifications & Skills:

  • Bachelor’s degree in business administration, Information Technology, or related field.
  • Minimum of 5-6 years of experience in IT consulting, with a focus on business analysis.
  • Excellent analytical and problem-solving skills, with the ability to translate complex business needs into practical solutions.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal teams.

Perks and Benefits:

  • Market Competitive Salary
  • Hybrid Model
  • Annual Increment
  • Annual Bonus
  • Bi-Annual Performance Review
  • IPD and OPD
  • Referral Bonus
  • Paid Certifications
  • Perfect Work-Life Balance
  • Healthy and Friendly Work Culture
  • Monthly Recreational Events and Activities

.. and much more

Location: Tariq Road, Karachi

Job type: Full time, Hybrid

Shift: 8am – 5pm Monday – Friday

Job Type: Full-time

Last Date to Apply: 03 June, 2024

Apply today and embark on a journey of innovation, growth, and endless possibilities – where every day brings new challenges and rewards.

Apply Now

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