By Adnan Khan

Seamless Fintech Integration:
How ITKnocks Accelerated
Success for Our Client​

Our client, A leading fintech company faced significant challenges during Implementation of Dynamics 365 and a major digital transformation, primarily due to the need to integrate its legacy systems with modern cloud-based applications. 

The company struggled with

  1. Lack of Centralized Security Governance and Compliance:  They needed to navigate strict regulatory requirements to ensure compliance across integrated platforms. 
  2. Insecure Data Exchange and Lack of Security Compliance: The complexity and sensitivity of financial data heightened the need for secure and compliant data exchange. 
  3. Need for Real-Time Processing and Synchronization Across Systems: The lack of real-time processing created delays in transactions and customer interactions. While data silos across multiple systems prevented seamless communication and synchronization. 
  4. Fragmented Customer Data Across Systems: Fragmented customer data, making it difficult to obtain a unified view of their clients across various platforms like payment gateways, credit scoring systems, and CRM solutions 
  5. Difficulty in Integrating Legacy and Cloud-Based Systems: The firm also operated in multi-cloud and hybrid environments, which increased the complexity of their integration efforts, as some services were on-premises while others were hosted in the cloud. 

These problems hindered operational efficiency, creating roadblocks to scalability and growth. 

Solution Details Implemented by ITKnocks:

1. Central Security Governance and Monitoring: We implemented an iPaaS (MuleSoft) solution with centralized security governance to ensure compliance and control over all data flows. 

2. Security Compliance: ITKnocks used advanced security patterns to ensure that data exchange was secure and compliant, including: 

  • Zero Trust Architecture: Each interaction was verified at every stage. 
  • OAuth 2.0 and JWT Authentication/Authorization: Ensured secure handling of authentication and authorization. 
  • Mutual TLS: Secured communication between integrated systems. 
  • Role-Based Access Control (RBAC): Managed access control with fine-grained permissions. 
  • Data Encryption: Applied to secure sensitive information. 

3. Real-Time Processing, Data Synchronization, and Integration: Various design patterns were employed to meet different use cases: 

  • Publish-Subscribe (Pub-Sub): For asynchronous communication between systems. 
  • Event-Driven Architecture: To process real-time data changes across platforms. 
  • Synchronous & Asynchronous Processing: Depending on business needs, both processing types were implemented. 
  • Polling: For periodic updates. 
  • Message Broker Pattern: To ensure loose coupling between services. 

4. Unified View and Real-Time Data Synchronization: One of the primary goals was to deliver a unified view of customer data in Dynamics 365 CRM, ensuring seamless integration and real-time data synchronization across legacy and cloud systems. We implemented Microsoft Dynamics 365 CRM for Sales, Marketing, and Customer Service, alongside custom APIs, automated workflows using Power Automate, and data modelling in Dataverse. 

Technologies Used for Real-Time Processing and Synchronization:

Technologies Used for Real-Time Processing and Synchronization: 

  1. Azure Service Bus: Managed message-driven communication. 
  2. Azure Key Vault: Secured storage of credentials, API keys, and secrets. 
  3. Azure App Insights: Monitored resources and gathered performance insights. 
  4. Microsoft Entra ID: Managed Dynamics apps, service principals, and user access tokens. 
  5. Azure Data Factory: Built ETL pipelines to move data from on-premises systems to Dataverse. 
  6. Azure App Service: Hosted middleware bridging CRM with external systems. 
  7. Azure Monitoring Service: Logged and analysed system events. 
  8. On-Prem Data Gateway: Ensured connectivity for legacy systems. 
  9. Webhooks: Enabled real-time data synchronization. 
  10. Azure Blobs: Handled data storage and archiving. 

Outcomes:

Through these integrations, ITKnocks helped the client achieve secure, real-time data synchronization across platforms, ensuring regulatory compliance while enhancing overall business agility. By providing a unified view of customer data and streamlining business processes, the fintech client saw increased operational efficiency and improved customer service. 

Let's Shape the Future Together!

Ready to shape the future of your business? Connect with ITKnocks, your catalyst for innovation. Let’s collaborate and transform possibilities into reality. Contact us, and let the possibilities unfold!